Everyturn’s NHS 10-Year Plan webinars | Series 2 | Illness to prevention

In our webinar series, we’ve been exploring the three key national themes shaping the future.

In series 2, we looked at partnership led solutions, and the impact for people, teams, and the wider system, including any return on investment.

Samantha Kitula, Senior Development Manager at Everyturn said:

 “It’s been great to talk through early intervention models of support, hear so many honest insights about what’s working well, where the challenges still sit, and how we can continue moving towards earlier, more preventative and more connected support for people and communities.”

You can watch the recordings on YouTube below, or over on our website.

Crisis and case management

Community‑based early‑intervention and ongoing support models designed to prevent crises and reduce reliance on statutory, urgent care and emergency services.

This session explored the role of evidence-based case management models within the wider system. During this session, we explored 3 models of case management, with varying levels of intensity. These models are designed to offer support to people in emotional distress as well as with social and practical needs within the community. We explored the impact on people, teams and the wider system. We also outlined how these services reduce pressure on statutory services and how they  stay integrated with the wider system to  make sure  they work collaboratively within a multi-agency approach so that people feel safer, supported and connected to the right help at the right time.

Together in a Crisis (TIAC) – 1:1 emotional and practical support to address financial, social, housing and health-related causes of a person’s crisis.

Distress Brief Intervention (DBI) – Supporting people who are feeling distressed or overwhelmed, but don’t need support from NHS crisis teams or emergency services.

Community Mental Health Support Service (CMHSS) – On behalf of the NHS, we provide practical and emotional support to people who are experiencing mental illness. We help people to access key community resources in the city, to get the support they need.

Watch the recording:

Safe Havens

Our Safe Havens

Non‑clinical, community‑based spaces offering immediate, out‑of‑hours crisis de‑escalation and support.

This session demonstrated how Safe Havens provide immediate, out‑of‑hours support for people in emotional or psychological distress, offering rapid and accessible alternatives to clinical crisis pathways. We shared evidence of how these non‑clinical, community‑based environments reduce the need for Emergency Department attendance, lower repeat crisis presentations, and enable earlier intervention through peer‑led, trauma‑informed approaches.

 We discussed how Safe Havens work in partnership with Crisis Teams, Primary Care, Local Authorities Emergency Services, and local VCSE partners to strengthen whole‑system crisis response, improve access to timely support, and prevent avoidable escalation.

The session also highlighted the wider system impact of Safe Havens, showing how they support earlier, person centered help in community settings, ease pressure on statutory services, and improve pathways through the system. Crucially, the discussion focused on the social value created and how Safe Havens strengthen community resilience, empower people to manage their mental health, and deliver meaningful change in people’s lives. We explored how these models align with commissioning priorities, not only in improving population mental health outcomes and enabling integrated care, but in delivering compassionate, community-led support that prioritises people, connection, and long term wellbeing over cost alone.

Watch the recording:

Hope Haven

A collaborative neighbourhood mental health hub that has transformed mental health care by bridging the gaps between the system.

This session showcased the core elements of Hope Haven; one of NHS England mental health pilot centres and how it supports one of the key ambitions of the 10‑Year Health Plan: delivering more preventative, personalised support within the community.

At Hope Haven, we have created a single front door to access support and removed eligibility criteria, referral processes and communication gaps between services, creating a cohesive, open access system, where people can access the right support at the right time. Support is built around the person and is need-based rather than diagnosis-based, with access to a range of local providers, eliminating the need for service-users to contact multiple agencies and repeat their story.

During the session, we explored:

• The model of care and support and the partnership

• Co‑production approaches and meaningful involvement of people with lived experience

• How genuine partnership working was achieved across organisations

• The holistic nature of the support offered, addressing all aspects of a person’s life that influence mental health and wellbeing

• Practical steps to consider and where to start with own mental health hub

Attendees also heard about the challenges faced, how these were overcome collaboratively, and the measurable impacts Hope Haven has had so far on individuals, staff teams, and the wider system, and how these models align with commissioning priorities around population mental health outcomes, community transformation, and integrated care.

Find out more about Hope Haven

Watch the recording:

Thank you to everyone who came along to our webinar sessions! By sharing best practice, insights and experiences, we can all continue to make sure that the people we support remain at the heart of everything we do.

In our third series of webinars, we’ll be looking at analogue to digital.

If you’d like any more information about the sessions, or any of the other ways we’re supported integrated care boards, trusts and local authorities to work towards achieving the goals set out in the 10 year plan, please contact Sam!

Samantha Kitula, Senior Development Manager at Everyturn: Samantha.Kitula@everyturn.org