Each session will provide a detailed look at existing models, local challenges, partnership‑led solutions, and the impact for individuals, teams, and the wider system, including any return on investment.
Crisis and case management
Tuesday 28 April, 11:30am–12:30pm
Online via Teams
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Community‑based early‑intervention and ongoing support models designed to prevent crises and reduce reliance on statutory, urgent care and emergency services.
This session will explore the role of evidence-based case management models within the wider system. During this session, we will explore 3 models of case management, with varying levels of intensity. These models are designed to offer support to people in emotional distress as well as with social and practical needs within the community. We will explore the impact on individuals, teams and the wider system. We will also outline how these services reduce pressure on statutory services and how they remain integrated within the wider system to ensure they work collaboratively within a multi-agency approach to make sure people feel safer, supported and connected to the right help at the right time.
Safe Havens
Tuesday 5 May, 12:pm–1:00pm
Online via Teams
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Non‑clinical, community‑based spaces offering immediate, out‑of‑hours crisis de‑escalation and support.
This session will demonstrate how Safe Havens provide immediate, out‑of‑hours support for people in emotional or psychological distress, offering rapid and accessible alternatives to clinical crisis pathways. We will share evidence of how these non‑clinical, community‑based environments reduce the need for Emergency Department attendance, lower repeat crisis presentations, and enable earlier intervention through peer‑led, trauma‑informed approaches.
Attendees will hear how Safe Havens work in partnership with Crisis Teams, Primary Care, Local Authorities Emergency Services, and local VCSE partners to strengthen whole‑system crisis response, improve access to timely support, and prevent avoidable escalation.
The session will also highlight the measurable system impact of Safe Havens, including improvements in flow, reductions in pressure on statutory services, and demonstrable value for money. We will explore how these models align with commissioning priorities around population mental health outcomes, community transformation, and integrated care.
Hope Haven
Thursday 7 May, 1:00pm–2:00pm
Online via Teams
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A collaborative neighbourhood mental health hub that has transformed mental health care by bridging the gaps between the system.
This session will showcase the core elements of Hope Haven; one of NHS England mental health centres and how it supports one of the key ambitions of the 10‑Year Health Plan: delivering more preventative, personalised support within the community.
At Hope Haven, we have created a single front door to access support and removed eligibility criteria, referral processes and communication gaps between services, creating a cohesive, open access system, where people can access the right support at the right time. Support is built around the person and is need-based rather than diagnosis-based, with access to a range of local providers, eliminating the need for service-users to contact multiple agencies and repeat their story.
During the session, we will explore:
- The model of care and support and the partnership
- Co‑production approaches and meaningful involvement of people with lived experience
- How genuine partnership working was achieved across organisations
- The holistic nature of the support offered, addressing all aspects of a person’s life that influence mental health and wellbeing
Attendees will also hear about the challenges faced, how these were overcome collaboratively, and the measurable impacts Hope Haven has had so far on individuals, staff teams, and the wider system.ore how these models align with commissioning priorities around population mental health outcomes, community transformation, and integrated care.
