How we can help
If you live in South London, you can now message us on WhatsApp to receive free and confidential text-based mental health crisis support. We’re here for you 24/7, 365 days a year.
You can click here to start WhatsApp chat with us, or send us a WhatsApp message on 0303 330 1511.
By contacting us on WhatsApp, you’ll be directed to our compassionate Mental Health Advisors, who will chat with you to explore your mental health crisis and the support you need. You might chat about what’s happening in your life, how to keep safe in a crisis, or other services that could help.
If you need more support than we can offer, our team will connect you to the relevant clinical crisis service based on where you live.
If you’re at immediate risk of harming yourself or someone else, please call 999 or visit your nearest A&E department.
Who we're here for
This service is available for anyone living in South London.
If you aren’t living in South London, you could try these 24/7 contacts:
- Call the NHS on 111 and select the mental health option
- Call the Samaritans on 116 123 (all ages)
- Call Childline on 0800 1111 (if you’re under 19)
You’ll be connected with one of our friendly, trained colleagues also bring lived experience of mental health challenges which they’ve faced. This means they understand what it can feel like and can offer genuine care and support.
Yes. You can talk to us about whatever is on your mind. Our team will listen without judgement and support you in the best way they can.
We aim to respond as quickly as possible, no longer than 3 minutes and you’ll always be connected with a real person; not kept waiting for automated replies.
If you need additional help, our team can signpost you to other services that can help either in person or over a call / online.
No – our service is not run by bots or AI. Every conversation for this service is handled by a trained member of our team. You’ll always be interacting with a real person who is there to listen and support you.
The key difference is human connection. Our team brings empathy, understanding, and lived experience; things that technology alone can’t replicate. We’re here to listen and support you, not just provide automated responses.
