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Who we're here to support

The Northumberland Safe Haven, opening in March 2024

We’re here for people aged 18+ who are experiencing mental health crisis or distress.

We’re opening three Safe Havens in 2024, the first of which is in Northumberland, opening in March. You don’t need to be a local to access support. You might be visiting the area and can still visit us for help.

Our Northumberland Safe Haven is hosted in The Bothy, a dedicated building in Ashington.

How we can help

Our team will help to reduce your distress or mental health crisis. You can access support in-person, or virtually via phone or video call.

We will work with you to manage your emotions and find support to tackle practical issues affecting your mental health. These issues might include:

  • Financial issues or debt
  • Unemployment or issues at work
  • Housing issues
  • Relationship difficulties
  • Social isolation

Support might include a listening ear, emergency food or fuel vouchers, arranging appointments, creating a safety plan, or finding support from other organisations.

Get support

We’re open 2.00-10.00pm, 365 days a year.

You can get support by coming to The Bothy in person, or by joining the virtual waiting room on our website.

You don’t need an appointment, you can just show up!

What to expect when you arrive Learn more
  1. When you walk through the door of the Safe Haven, a member of our team will greet you. They will ask you some quick questions about what’s been troubling you, to make sure the Safe Haven will be able to give you the support you need.
  2. Once inside, you will be offered a drink and you can take a seat. If a support worker is available, they will come to meet you. If they are all busy supporting other people, you might be asked to wait.
  3. Once a support worker is available, you will be taken to a private room, where they will talk to you about why you have come to the Safe Haven and what support you might need. They will help you to work out some goals for the session.
  4. Your support worker will ask you questions about your distress and complete a quick questionnaire with you, which will help us to make sure we’re giving you the right support.
  5. Depending on what you need, your support worker will give you with emotional and practical support during your session. This could include organising referrals to other organisations, helping you develop tools to manage difficult feelings, or creating a safety plan with you.
  6. At the end of your session, your support worker will agree any actions with you and check in with how you’re feeling compared to when you arrived.
  7. You can leave whenever you like, but our team will continue to work with you until you feel the crisis has passed.

Find us

You’ll find The Bothy at:

14 Laburnum Terrace
Ashington
Northumberland
NE63 0XX

We’re located near Ashington High Street and the nearest bus stop is only a couple of minutes walk away, with routes to Northumberland, North Tyneside and Newcastle.

Contact us

If you would like more information, you can call us during our open hours on 01670 336139.

Health professionals can refer someone to the Safe Haven by using the Northumberland Safe Haven referral form (PDF, 54kB).

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