Safe Havens

While people don’t need a referral to access Safe Haven support, professionals can make referrals and share information with us about the person. Any professional can refer someone for support – you don’t need to work for the NHS.

Refer someone for an in-person appointment: use our online referral form

For more information:

• Northumberland: safehavennorthumberland@everyturn.org
• Newcastle: tiac.newcastlereferrals@everyturn.org
• North Tyneside: northtynesidesafehavenreferrals@everyturn.org

When you arrive to the Safe Haven, we’ll ask you some brief questions at the door to make sure it’s safe for you to enter.  If we’re worried about your or our other visitors’ safety, we might direct you to other local support. 

When you come in, we’ll offer you a place to sit and have a drink. We’ll ask you to complete a form which will help us to understand your goals for your visit. We’ll help you to fill in the form if you find it difficult. 

We’ll offer you a private one-to-one session to help reduce your mental health crisis, create a safety plan, and meet your goals. You don’t have to have this session, and can spend time in the shared space instead, but we’ll check in on you to see that you’re safe. 

At the end of your session, your support worker will agree any actions with you and check in with how you’re feeling compared to when you arrived. 

You can leave whenever you like, but our team will continue to support you until you feel the crisis has passed.

Please note:

Our face to face and virtual appointments can last up to an hour. This allows our team enough time to plan the right support for you. We’d recommend anyone needing our service, visits an hour before closing time at 10pm.

We’ll never turn anyone away. If you can’t access our service with an hour to spare, we can still offer you support and signpost you to any out of hours services that can help.

We’ve worked with our partners to offer these other support options:

The SHOUT crisis text line offers 24/7 mental health crisis support via text message to people across the North East and North Cumbria.

To get started, text CALMER to 85258.

Qwell is an online peer support platform which includes professional support if you need it. It’s free for Northumberland residents – to sign up visit Qwell’s website.

If you or someone else is in crisis right now you and don’t know where else to turn, you can call 111 and choose option 2 for NHS mental health support. You’ll speak to a mental health professional who will listen and help you find the right support.

If you’ve done something to harm yourself and need medical attention, get help now. Call 999 or visit your local Emergency Department.

• Texting 07860 064 775
• Using SignVideo
• Contacting 18001 111 using the Relay UK app

At The Anchorage, home to our North Tyneside Safe Haven, we’ve got a space open for booking from 9am to 5pm, Monday to Friday.

Who can book?

The room fits up to eight people and is available for health and social care organisations, including Voluntary, Community, and Social Enterprises (VCSEs).

What can you use the space for?

You can use it to:

• Work during your time slot
• Hold meetings
• Have team meetings, team-building days, and appointments with people you’re supporting (with a full risk assessment in advance)

Just a heads up that the room can’t be used as a place of safety by the police under the mental health act.

What’s included in the room?

The space is accessible, and comes with tables and chairs, an attached kitchenette, and access to a toilet.

How do I book?

If you’d like to book the space, click here to download and fill in our booking form and return it to estates@everyturn.org. Our friendly team will look it over and get back to you. Keep in mind that we can only consider bookings that are at least two weeks in advance. If you need something sooner, feel free to send us an email and we’ll see what we can do.

If your booking is confirmed, we’ll be in touch to let you know our house rules, how to access the space, and what to do if you need to cancel.

A few things to keep in mind:

Since we’re a small team, we might not be able to get back to you right away about whether your booking is confirmed. Please bear this in mind when making a booking request. If we feel like our space isn’t quite the right fit for you, we’ll be in touch to let you know we can’t confirm your booking.