We recently hosted the final session in our NHS 10-Year Plan webinar series, analogue to digital.
Throughout our webinar series, we’ve explored the three key national themes shaping the future of the NHS.
In our third and final session, we focused on the shift from analogue to digital – how digital tools can improve joined up care.
We’re really proud to have led on creating a shared patient record for Hope Haven, alongside expertise from the Hope Haven partners. In this webinar, we discussed how the Hope Haven addresses one of the biggest challenges facing integrated services: information being held in different systems and teams not being able to view a person’s care in full.
What is Hope Haven?
Hope Haven is one of the six NHS England 24/7 mental health neighborhood hub pilot sites, supporting adults aged 18 and over in Copeland and Whitehaven with their mental health and wellbeing. The service is delivered in partnership by Everyturn, Cumbria Health, Cumbria Northumberland, Tyne and Wear NHS Foundation Trust (CNTW), Home Group, iCan Wellbeing Group CIO, The Well Communities CIC, and Whitehaven Community Trust.
The multi-agency shared patient record
We know that integrated neighbourhood care cannot function effectively without integrated information. The shared patient record system at Hope Haven means people only need to tell their story once, rather than repeating it to each service. It also supports colleagues to make decisions that are quicker, with more confidence, helping create a smoother and more compassionate experience for the people Hope Haven supports.
Our final webinar brought together leaders from Everyturn, Cumbria Northumberland Tyne & Wear NHS Foundation Trust (CNTW), and The Access Group (TAG) to discuss the challenges created by disconnected records and why a shared patient record became essential. Speakers shared how partners worked together to design the bespoke system, the approach taken to governance and information sharing, and real difference it is already making for people using services, our colleagues and the wider health and care system.
Samantha Kitula, Senior Development Manager at Everyturn said:
“Neighbourhood Mental Health isn’t just about bringing services together, It’s also about enabling them to work together.
This system is an example of what can happen when you bring together operational insight, digital expertise and lived experience to design something around how services actually work and how people experience them.”
Missed the session? You can catch up by watching the webinar recording on YouTube or on our website:
Finally, thank you to everyone who joined us throughout the series. More than 1,300 people signed up to learn from one another, reflect on what’s working well, and what can be improved.
By sharing best practice, insights and experiences, we can all continue to make sure that the people we support remain at the heart of everything we do.
If you missed any of the previous sessions, you can watch the recordings below:
Series 1: hospital to home
Series 2 | illness to prevention
If you’d like any more information about the sessions, or any of the other ways we’re supported integrated care boards, trusts and local authorities to work towards achieving the goals set out in the 10 year plan, please contact Sam!
